Connect your mobile device to a mobile server

You can connect devices that are running Google Android or Apple iOS.

Requirements:

  • Get network and user details from your system administrator
  • You have installed and opened the app
  • If you want to use HTTPS connection, a digital certificate from a certificate authority (CA) must be installed on your XProtect Mobile server.

You cannot connect to the mobile server through your XProtect Mobile app if you use a self-signed certificate. If in doubt, ask your system administrator

Connect to a server that you have not used before

  1. Tap Add server to scan the local network for mobile servers.
  2. You can choose to add the server manually by tapping Add server manually.
    • Enter a name for the server, its IP address, and user login credentials, and then tap to save. The server name shows in the list of servers on your device, and it can be anything you want. The user must be set up in the surveillance system
  3. Optionally, you can also do the following:
    • By default, the connection uses HTTPS, and the Secure connection setting is enabled. To use HTTP connection, you must disable the setting

      • To be able to connect to a mobile server that has an HTTP connection setting configured, you must disable the Secure connection on the app side. If in doubt, contact your system administrator.

    • To always connect to this mobile server when you start XProtect Mobile, set this server as your default server by enabling the Default server setting
    • To be notified when alarms trigger or when there is a problem with a device, enable the Receive notifications setting (see Enable or disable notifications)

Connect to a server that you have used before

  1. Tap Add server to scan the local network for mobile servers.
  2. The Already Added Servers group lists the servers that you have connected to before. Tap one or more servers, and then tap to save.
  3. Enter your login credentials for XProtect Mobile Server, and then tap Connect.

    To avoid having to enter your credentials the next time you connect, enable the Save credentials setting.

Connect by entering the unique identifier for the server

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Ask your system administrator for the unique identifier for the server.

  1. Tap Add server to scan the local network for mobile servers, and then tap Add server with ID.
  2. Enter the identifier, and then tap to save.
  3. Enter your login credentials for XProtect Mobile Server, and then tap Connect.

    To avoid having to enter your credentials the next time you connect, enable the Save credentials setting.

Connect from an email

This connection method uses the Address book service and requires a Milestone Care Plus subscription package.

Your system administrator can send you an email that contains a unique identifier for the server. Use the identifier to connect your mobile device to a mobile server.

  1. On your mobile device, find the email from your system administrator.
  2. If XProtect Mobile is not installed, tap Download XProtect Mobile to go to the store where you can download it.
  3. When XProtect Mobile is installed on the device, tap Add your server to XProtect Mobile.
  4. Tap the mobile server to connect to it.
  5. Enter your login credentials for the mobile server, and then tap Connect.