Notification manager (explained)

This section describes how to create, edit, and delete notification profiles using the Notification manager page in Milestone Customer Dashboard. Notifications are emails that report server errors, and that list licenses with expiring Milestone Care™ coverage.

You can use the Notification manager to:

• Set up error reports to send email alerts when errors occur on your servers over a set time period or instantly as they occur
• Set up Milestone Care reminders to notify an account contact of licenses with expiring Milestone Care coverage
• Update or delete existing notification profiles
• Search for and filter notification profiles by notification type, status, or license group

You can set up two types of notifications:

• Error reports - Instant alerts and summary reports of the health of your servers, listing any detected errors. Error reports can be sent to any recipient. Recipients must opt-in to receive emails
• Milestone Care™ reminders - Sends reminders about licenses with expiring Milestone Care coverage. Reminders can only be sent to contacts in your account. Does not require opt-in to receive emails

Notification profiles can have three statuses:

• Active - The recipient information is valid and notifications are being sent
• Pending (only for error reports) - Notifications are being sent but the recipient has not yet subscribed
• No recipient - The recipient is no longer a valid contact, has unsubscribed, or did not subscribe within 30 days. No notifications are being sent

Notifications are set up for license groups (see Grouping licenses) rather than for individual licenses, but you can also create notifications for all the licenses in your account at once.