Log in to the XProtect Mobile app

If your system administrator has set up two-step verification for your user account, you are asked for an additional login step when you log in to the XProtect Mobile app and connect to the server.

The first step is to enter your user name and password. The second step is to enter the verification code that you receive via email.

To log in with two-step verification:

1. Tap the XProtect Mobile app icon.
2. From the list of servers, tap the relevant server.

   If you have specified a default server, you won't see the list of servers.

3. You are asked for a verification code, which the system sends to your email address. If in doubt, ask your system administrator for the email address.
4. Open your email program and make a note of the numbers.
5. Enter the code in the XProtect Mobile app and tap to save.

   You are ready to view video.

If you do not use the verification code within a specified expiry period (the default period is five minutes), the verification code times out. Request a new code on the page where you enter the code.

If you exceed the number of allowed code entry attempts (the default number is three), you will be blocked. In that case, you must log out of the XProtect Mobile app and log in again.