Smart map (troubleshooting)

If there are one or more cameras that should, but do not appear on the smart map, then likely the cameras have not been geographically positioned. To resolve this issue, do one of the following:

• Drag the cameras onto the smart map from the camera hierarchy. This requires that editing of cameras is enabled on your user profile
• Ask your system administrator to specify the geo coordinates in the camera properties in XProtect Management Client

You are trying to add cameras to a smart map manually in XProtect Smart Client. A probable cause is that you are running XProtect Smart Client 2017 R1 against an XProtect Corporate 2017 R2 installation. XProtect Smart Client looks for the position of the camera on the event server, but in version 2017 R2 or newer of XProtect Corporate the geo coordinates are stored on the management server.

To resolve the issue, upgrade XProtect Smart Client to version 2017 R2 or newer.

You have selected a search result, but the associated camera is not displayed on the smart map in the preview area. The reason is that the camera has not been geographically positioned. To resolve this issue, do one of the following:

• Go to your smart map and add the camera. See Add cameras to smart maps
• Ask your system administrator to specify the geo coordinates in the camera properties in XProtect Management Client