Enable or disable notifications

If you have configured events and alarms in your surveillance system, XProtect Mobile can send you a notification when events trigger alarms, or when something goes wrong with a device or server. If you have the app open, XProtect Mobile displays the notification in the app.

Enable or disable notifications

By default, notifications are enabled when you add a server. These notifications are delivered when you have the XProtect Mobile app open.

1. Open XProtect Mobile, and then do the following:
• Android - In the list of servers, go to the server that you want to connect to, tap , tap Edit, and then under Notifications, enable or disable Receive notifications
• iOS - In the list of servers, in the upper right-hand corner, tap Edit. Tap the server that you want to connect to, and then under Notifications, enable or disable Receive notifications

  If you disable Receive notifications, you will receive server status notifications only.

2. To specify the alarms that you will be notified about, tap Notifications settings, and then do one of the following:
   • Enable Alarms:
     • Select All alarms - You will be notified when any alarm is triggered, regardless of the alarm's owner or source
     • Select My alarms - You will be notified when an alarm that you own is triggered, or when someone assigns an alarm to you
• Disable Alarms - You will not be notified when events trigger alarms. However, you will be able to see those alarm events listed under Alarms
3. Tap Done.

Enable push notifications

Push notifications are available only if you have purchased a Milestone Care Plus license.

If you want XProtect Mobile to notify you even when you don't have the app open, enable push notifications. Push notifications are sent to your mobile device. Settings for notifications on your mobile device determine how you are notified. For example, it can display a banner or play a distinctive sound.

1. Open XProtect Mobile and follow the steps above to enable notifications.
2. To enable push notifications:
• Android - Tap next to XProtect Mobile, tap Settings, and then under General, enable the Push notifications setting
• iOS - Go to the settings of your device. Tap XProtect Mobile, then tap Notifications. Enable the Allow Notifications setting