Configuring remote connect services

The remote connect services feature contains the Axis One-click Camera Connection technology developed by Axis Communications. It enables the system to retrieve video (and audio) from external cameras where firewalls and/or router network configuration normally prevents initiating connections to such cameras. The actual communication takes place via secure tunnel servers (ST servers). ST servers use VPN. Only devices that hold a valid key work within a VPN. This offers a secure tunnel where public networks can exchange data in a safe way.

Remote connect services allows you to

• Edit credentials within the Axis Dispatch Service
• Add, edit, and remove ST servers
• Register/unregister and edit Axis One-click cameras
• Go to the hardware related to the Axis One-Click camera

Before you can use Axis One-click Camera Connection, you must first install a suitable ST server environment. To work with secure tunnel server (ST server) environments and Axis One-click cameras, you must first contact your system provider to obtain the needed user name and password for Axis Dispatch Services.

Install STS environment for One-Click camera connection

Requirements

• Contact your system provider to obtain the needed user name and password for Axis Dispatch Services
• Make sure your camera(s) support Axis Video Hosting System. Go to the Axis website to see supported devices (https://www.axis-avhs.com/supported-devices/)
• If needed, update your Axis cameras with the newest firmware. Go to the Axis website to download firmware (https://www.axis.com/techsup/firmware.php/)

1. On each camera's homepage, go to Basic Setup, TCP/IP, and select Enable AVHS and Always.
2. From your management server, go to the Milestone download page (https://www.milestonesys.com/downloads/) and download the AXIS One-Click software. Run the program to setup a suitable Axis secure tunnel framework.

Add/edit STSs

1. Do one of the following:
   • To add an ST server, right-click the Axis Secure Tunnel Servers top node, select Add Axis Secure Tunnel Server
   • To edit an ST server, right-click it, select Edit Axis Secure Tunnel Server
2. In the window that opens, fill in the relevant information.
3. If you chose to use credentials when you installed the Axis One-Click Connection Component, select the Use credentials check box and fill in the same user name and password as used for the Axis One-Click Connection Component.
4. Click OK.

Register new Axis One-Click camera

1. To register a camera under an ST server, right-click it and select Register Axis One-Click Camera.
2. In the window that opens, fill in the relevant information.
3. Click OK.
4. The camera now appears under the relevant ST server.

The camera can have the following color coding:

Color	Description
Red	Initial state. Registered, but not connected to the ST server.
Yellow	Registered. Connected to the ST server, but not added as hardware.
Green	Added as hardware. May or may not be connected to the ST server.

When you add a new camera, its status is always green. The connection status is reflected by Devices on Recording Servers in the Overview pane. In the Overview pane, you may group your cameras for an easier overview. If you choose not to register your camera at the Axis dispatch service at this point, you can do so later from the right-click menu (select Edit Axis One-Click Camera).

Axis One-Click Camera connection properties

Name	Description
Camera password	Enter/edit. Provided with your camera at purchase. For further details, see your camera's manual or go to the Axis website (https://www.axis.com/).
Camera user	See details for Camera password.
Description	Enter/edit a description for the camera.
External address	Enter/edit the web address of the ST server to which the camera(s) connect.
Internal address	Enter/edit the web address of the ST server to which the recording server connects.
Name	If needed, edit the name of the item.
Owner authentication key	See Camera password.
Passwords (for Dispatch Server)	Enter password. Must be identical to the one received from your system provider.
Passwords (for ST server)	Enter password. Must be identical to the one entere d when the Axis One-Click Connection Component was installed.
Register/Unregister at the Axis Dispatch Service	Indicate whether you wish to register your Axis camera with the Axis dispatch service. Can be done at time of setup or later.
Serial number	Hardware serial number as specified by the manufacturer. The serial number is often, but not always, identical to the MAC address.
Use credentials	Select the check box if you decided to use credentials during the installation of the ST server.
User name (for Dispatch Server)	Enter a user name. The user name must be identical to the one received from your system provider.
User name (for ST server)	Enter user name. Must be identical to the one entered when the Axis One-Click Connection Component was installed.